Request for further information can be made through the following email address: email@example.com
content included on this Site, such as works, images, pictures,
dialogues, music, sounds, videos, documents, drawings, figures, logos,
menus, web pages, graphics, colours, schemes, tools, fonts, designs,
diagrams, layouts, methods, processes, functions and software
(collectively, “Content”), is the property of Senatore Giovanni, an
Italian company whose registered office is located at Via San Martino,
loc. Novelluzza SA (Italy), and/or Provider and is protected by national
and international copyright and other intellectual property laws. You
may not reproduce, publish, distribute, display, modify, create
derivative work from, or exploit in any way, in whole or in part, the
Content without the prior express written consent of Senatore Giovanni
and Provider as the case may be.
Senatore Giovanni and/or Provider shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Senatore Giovanni and/or Provider shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Senatore Giovanni and Provider shall be carried out by you for lawful purposes only and in compliance with all applicable laws.
1. OUR BUSINESS POLICY
1.1 The Vendor offers products for sale on italiantilemuralstore.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
1.2 “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on italiantilemuralstore.com and backsplashdecorativetiles.com
1.3 The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.
1.4 These Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on italiantilemuralstore.com or backsplashdecorativetiles.com between the users of italiantilemuralstore.com and the Vendor.
1.5 The Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on italiantilemuralstore.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of italiantilemuralstore.com and third parties.
2. HOW TO EXECUTE A CONTRACT WITH THE VENDOR
2.1 To place an order for the purchase of one or more products on italiantilemuralstore.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.
2.2 The order form contains a summary of these Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.
2.3 An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.
2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by logging in and visiting the section called Orders, in the My Account area.
2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.
2.7 English is the language used for executing contracts with the Vendor.
2.8 After your order form has been submitted, the Vendor will process your order.
2.9 The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on italiantilemuralstore.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.
2.10 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on italiantilemuralstore.com.
2.12 Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form .
3. GUARANTEES AND PRODUCT PRICE INDICATION
3.1 On italiantilemuralstore.com, we only offer products marked with the “Kaleidos” trademark. These products are purchased by us directly from Senatore Giovanni, an Italian company whose registrered office is located at Via San Martino, loc. Novelluzza 84013 Cava de’ Tirreni (Italy) and/or the manufacturer authorized by Senatore Giovanni.
3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on italiantilemuralstore.com on each product page. The products offered for sale on italiantilemuralstore.com may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.
3.4 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
3.5 Orders made from a Country site different from the one you are shipping to, or to addresses to which the Vendor cannot ship, will be automatically cancelled.
4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
4.2 In case of payment by Credit/Debit Card, our payment system ensures secure transactions, since all financial information (credit card number, expiry date, etc.) go directly PayPal
5. SHIPPING AND DELIVERY OF THE PRODUCTS
For shipping and delivery procedures, please read these sections carefully. The information provided in these sections forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
6. CONSUMER RIGHTS AND THE COOLING-OFF PERIOD
6.1 If you are a Consumer, you may cancel your contract with the Vendor in relation to products purchased from italiantilemuralstore.com, without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) working days, beginning with the day after you received the products. In this case you will receive a full refund of the price of the products in accordance with this Clause 7 and Clause 10 below.
6.2 You should return the products to the Vendor within fourteen (14) working days from the date you notify the Vendor of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
6.3 To return the products:
A. you should notify us in writing within fourteen (14) working days, (beginning with the day after you received the products) by completing and submitting the online Return Authorization Request. You should keep a record of your cancellation notice;
B. the products should not have been used, worn, washed or damaged;
C. the identification tag should still be attached to the products with the disposable seal;
D. the products should be returned in their original packaging;
E. the products should be returned to the Vendor within fourteen (14) working days following cancellation of the contract.
6.4 If you cancel the contract within the fourteen (14) working days cooling-off period pursuant to this Clause 6, we will process the refund due to you as soon as possible and, in any event within thirty (30) days of the day on which you gave notice of your cancellation. The Vendor will refund the price of the product in full, including the cost of sending the item to you. You will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty.
7. ITEMS RETURNED BECAUSE THEY ARE DAMAGED
7.1 If you are returning a product because of an error on our part or because it is damaged, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us .
7.2 You must notify the Vendor of an error in respect of the products delivered or of a damaged product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Service to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
7.3 To return the products:
A. you should notify us in writing as soon as practicable and in any event within thirty (30) working days, by completing and submitting the online Return Authorization Request. You should keep a record of your cancellation notice;
B. the products should not have been used, worn, washed or damaged;
C. the products should be returned, complete and unused, with their original packaging;
D. the products should be returned to the Vendor within seven (7) working days following notification to the Vendor of the damaged product or of the Vendor’s error.
7.4 The Vendor will examine all products returned as damaged and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged product. Subject to acceptance by the Vendor of the damaged goods, products returned by you because they are damaged will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to the Vendor. In the event that the Vendor finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery the Vendor reserve the right to retain the products and the purchase price and recover the Vendor’s fees and expenses from you.
7.5 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.
7.6 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
7.7 We will usually refund any money received from you using the same method originally used by you to pay for the purchase.
7.8 The Vendor will refund the price of the products in accordance with the applicable time frame as specified in clause 6 or 7 above. The Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example delays caused by PayPal refund policies.
8.2 You are advised to read, if you haven’t already done so, our Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of italiantilemuralstore.com.
9. LINKS TO OTHER WEB SITES
10. GOVERNING LAW
These Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree no. 206 of 6 September 2005 on distance contracts and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.
11. AMENDMENTS AND UPDATES
The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on italiantilemuralstore.com.